Finally my drama ends with Brighthouse. After Cryssy spoke with the manadger on Friday morning, they did send their best tech out to the house as promised. He was very nice and we even chatted for a bit about the latest version of Ubuntu and DOCSIS about to be released. He even upgraded our cable box to a brand new one with a larger hard drive.
I am finally glad about this situation. I am a bit dismayed about having to go the route I did and to the extent I did, but I am glad I was able to get a resolution to the problem.